Fujitronic Policies and Informations |
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All products listed on the Fujitronic online store are new factory sealed and retail packaged with full manufacturer warranty. Order Processing Orders will be processed for fulfillment within 72 hours of receipt unless received after 3PM PDT (15:00), in which case they will be processed the following business day.* Once processed, your order will ship as indicated under availability on the product page. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Fujitronic will make every attempt to meet shipping deadlines. Credit Card Declines If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled. Free Shipping/Delivery Some items listed on Fujitronic are offered with free shipping. This only applies to items shipped to addresses inside the contiguous United States. Drop Shipments For 3rd party drop shipments, it may take 2 extra business days to process the order. Trucking Deliveries All trucking deliveries, including free deliveries, are made via trucking and local transit companies (if available in your area). Unless otherwise stated, standard delivery will be curbside only. You will need to be prepared to unload the package once it arrives. You will be contacted prior to delivery to schedule a convenient drop-off time. If you require special handling, please contact the Service Department prior to ordering to make arrangements. Additional charges may apply to all deliveries, even if "free delivery" is stated for the product in question. These charges are due to unusual road/driveway circumstances that restrict, hamper or delay delivery. Products delivered by trucking can not be canceled once the trucking company has picked up the item. Important Note Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Please notify a Fujitronic service representative of the damage immediately, so a claim can be made. Out-of-Stock Items If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified immediately. Sales Tax California - 8.25% Forms of Payment Fujitronic accepts all major credit cards including Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Credit card charges are made online via secure order form from www.payready.com. You can also make credit card orders by phone. Fujitronic does not process any credit card transactions over Emails. Fujitronic also accepts money orders and cashier checks. Orders are processed upon receipt of a money order or cashier check. Order Status Once you have placed your order, you will receive confirmation via Email that your order has been received. To check on the status of your order, please contact Customer Service or call 1-(866)829-6666. |
Defective Product Returns: Fujitronic offers a 30 day (from the date customer recieved) replacement policy for defective products(shipping charges are not included). Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Please note that once delivered, the products listed can not be returned for credit. Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees. Non-Defective Product Returns: Non-defective ("Buyers Remorse") products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Return Notes: All returns must be pre-approved by applying for a Return Authorization Request Form. To accomplish this, please fill in the returns authorization request form, including a detail reason for returning. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an Return Authorization Request Form, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 5 business days with an Return Authorization number and instructions for sending back the item(s). The Return Authorization number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account. |
